Important Billing Changes Affecting Our Customers

No one likes change, but change is coming in order to provide you, our customers, a better experience and continue efficient operations of Mr. Trashman. There are two major changes:

  1. We are introducing a new billing system – TrashBilling.com. We won’t bore you with the details, but this will allow you an online payment portal and allow us to provide better tracking, managing, and customer service. This affected our annual customers this month (March) and will affect all other customers on our June billing cycle.

We ask that you:

a). Add NetComm@trashbilling.com to your safe senders list as this is who your invoices will come from.

b). Be aware that TrashBilling will charge a 3% credit card processing fee. This is quite standard and can be avoided completely in two ways:

i. Pay online with your bank account information instead of a credit card.

ii. Mail a check to:

Mr. Trashman
100 Powdermill Rd, Suite 248
Acton, MA 01720

It may not seem like much, but as a small business, the fee we’re charged on credit card transactions costs us over $20,000 dollars per year – money we could be reinvesting into staff and new equipment to better serve our customers.

c). If you are currently OR want to become an Automatic Billing customer, you will need to set this up online through TrashBilling. You will be invoiced in June 2018 and all current credit card information that we have on file will be DELETED. Please see instructions below. April 1 payments will be processed as normal.

2.  As of April 1, 2018 our rates are increasing $1/month. We have not increased payments in the 2+ years that we have owned Mr. Trashman while disposal and operating costs have continued to climb. We take pride in not adding ANY additional fees or swapping low intro rates for prices that increase in 6-12 months, and we are hopeful that you support our full disclosure pricing and plan. Coupling this small increase with the credit card processing fee will allow us to continue to operate efficiently and effectively. We hope you understand.

While change is uncomfortable, we hope implementing both at once will help minimize frustration. As always, call (508-278-6910) or email (trashmaninfo@gmail.com) with any questions, suggestions, and feedback you may have. We appreciate your continued business and support as we strive to be the best locally owned and operated option for your trash and recycling needs.

To check out our new online payment portal and instructions on how to get set up, click here.

2018 New Years Holiday Service Schedule

New Year’s Day (Monday, January 1st) is a holiday observed by Mr. Trashman.  All routes will be one day behind for the remainder of the week.  See below:

  • Regular Monday pickups will be collected on Tuesday
  • Regular Tuesday pickups will be collected on Wednesday
  • Regular Wednesday pickups will be collected on Thursday
  • Regular Thursday pickups will be collected on Friday
  • Regular Friday pickups will be collected on Saturday

Don’t forget to place your wrapping paper in your recycling toter and either tie cardboard in a bundle or break down and fold all cardboard into one larger cardboard box to make eat easier for us to haul away!

As a reminder, Mr. Trashman does NOT provide a Christmas tree pickup and disposal service.  To help, we’ve posted some information on our blog for how you can dispose of your tree.

The 2018 holiday service schedule is now available on our website. Take a look and plan ahead for the coming year.

Happy New Year and thanks for a great 2017!

2017 Christmas Holiday Service Schedule

Christmas Day (Monday, December 25th) is a holiday observed by Mr. Trashman.  All routes will be one day behind for the remainder of the week.  See below:

  • Regular Monday pickups will be collected on Tuesday
  • Regular Tuesday pickups will be collected on Wednesday
  • Regular Wednesday pickups will be collected on Thursday
  • Regular Thursday pickups will be collected on Friday
  • Regular Friday pickups will be collected on Saturday

Don’t forget to place your wrapping paper in your recycling toter and either tie cardboard in a bundle or break down and fold all cardboard into one larger cardboard box to make eat easier for us to haul away!

As a reminder, Mr. Trashman does NOT provide a Christmas tree pickup and disposal service.  To help, we’ve posted some information on our blog for how you can dispose of your tree.

Labor Day Holiday Service Schedule

As a reminder, Labor Day (Monday, September 4th) is a holiday observed by Mr. Trashman.  See below for your pickup day during the holiday week.

–All service will be delayed by ONE day–

Monday, September 4th pickups moved to:

  • Tuesday, September 5th

Tuesday, September 5th pickups moved to:

  • Wednesday, September 6th

Wednesday, September 6th pickups moved to:

  • Thursday, September 7th

Thursday, September 7th pickups moved to:

  • Friday, September 8th

Friday, September 8th pickups moved to:

  • Saturday, September 9th

Image_LaborDay.png

Single Stream Recycling Reminder

Memorial Day Holiday Service Schedule

As a reminder, Memorial Day (Monday, May 29th) is a holiday observed by Mr. Trashman and all pickups will be delayed 1 day that week. See below for your pickup day during the holiday week.

—ALL SERVICE WILL BE DELAYED 1 DAY—

Monday routes will be picked up on:

  • Tuesday, May 30

Tuesday routes will be picked up on:

  • Wednesday, May 31

Wednesday routes will be picked up on:

  • Thursday, June 1

Thursday routes will be picked up on:

  • Friday, June 2

Friday routes will be picked up on:

  • Saturday, June 3

Image_MemDay

Want to stay up to date on which holidays are observed by Mr. Trashman? Remember to check the calendar on our website, follow us on Twitter, and like our page on Facebook for notifications.

Trash/Recycling Collections Delayed 1 Day This Week (March 14-18)

Due to the storm on Tuesday, March 14th and the safety risk to our drivers and community, service was canceled on Tuesday.

This closure will affect customers on our Tuesday, Wednesday, Thursday and Friday routes.  To make up for our closure on Tuesday, all routes for the remainder of the week will be adjusted by 1 day.  Please see the list below to clarify your pickup date:

  • Normal Tuesday customers will be serviced on Wednesday, March 15th.
  • Normal Wednesday customers will be serviced on Thursday, March 16th.
  • Normal Thursday customers will be serviced on Friday, March 17th.
  • Normal Friday customers will be serviced on Saturday, March 18th.

Customers with a Monday collection will not be affected by our closure.

We appreciate all of your patience and understanding as we deal with the unpredictability of Mother Nature.

An email alert with this information was also sent to customers to notify them on Monday night. Not receiving our emails? Click here to sign up.

Tips for Winter Trash & Recycling

Trash and recycling collection is a reality even through the cold winter months. Here are some tips for making the process as painless as possible and minimizing your time out in the cold:

  • Keep Water & Ice Out: Water can pool in tiny crevices within your barrels, and then expand upon freezing, causing cracks and ruptures in the plastic. Water can also attract animals, promoting widespread rotting that makes for a more frustrating (and smelly) trash pickup when the time comes.
  • Secure Against Animals: As the temperatures drop and wild food sources become scarce, hungry animals will often take to scavenging at trash collection spots. It’s not only a mess; it’s a potential safety hazard. Make sure the lids are firmly closed on all barrels to keep wildlife out.
  • Get our Premium, Hands-Off Garage Collection: While we can’t make the need go away, we can make your life a little easier by offering our premium, hands-off service where we pick up your barrels from your garage so you don’t have to drag them to the curb in the cold and snow! Click here to learn more.

Proper Barrel Placement in Snow

Help Mr. Trashman with efficient trash and recycling collection when there’s snow on the ground by following these guidelines:

  • Please have your barrels out by 7:00 am and be sure to properly space them away from snow banks, cars, utility poles, mailboxes, or other obstacles.
  • Try to place barrels at the end of the driveway or as close to the curb as possible, but not in the street.
  • Make sure trash and recycling bins are clearly visible to the driver and are not hidden behind snow banks, trees, bushes, or cars.
  • Please do not place barrels on top of snow banks.
  • Please bring empty barrels in as soon as possible to allow plow trucks complete access to roadways.
  • By following these basic guidelines, you can help ensure proper collection of your recycling and trash this winter season. Thanks for your help!
  • Remember, trash trucks do not operate well on snow and ice. Private roads and driveways must be cleared of snow and ice, especially on hills, so we can access the area. Our drivers will not attempt to access areas that aren’t clear and accessible.
  • Don’t feel like dragging those barrels to the curb? Learn about our premium, hands-off service where we pick up your barrels from your garage and return them for you.

Please do this

image_barrel_good3

Space cleared and free of snow at end of driveway for barrels.

 

Not this

image_barrels_bad

Barrels placed behind snow bank.