No one likes change, but change is coming in order to provide you, our customers, a better experience and continue efficient operations of Mr. Trashman. There are two major changes:
- We are introducing a new billing system – TrashBilling.com. We won’t bore you with the details, but this will allow you an online payment portal and allow us to provide better tracking, managing, and customer service. This affected our annual customers this month (March) and will affect all other customers on our June billing cycle.
We ask that you:
a). Add NetComm@trashbilling.com to your safe senders list as this is who your invoices will come from.
b). Be aware that TrashBilling will charge a 3% credit card processing fee. This is quite standard and can be avoided completely in two ways:
i. Pay online with your bank account information instead of a credit card.
ii. Mail a check to:
100 Powdermill Rd, Suite 248
Acton, MA 01720
It may not seem like much, but as a small business, the fee we’re charged on credit card transactions costs us over $20,000 dollars per year – money we could be reinvesting into staff and new equipment to better serve our customers.
c). If you are currently OR want to become an Automatic Billing customer, you will need to set this up online through TrashBilling. You will be invoiced in June 2018 and all current credit card information that we have on file will be DELETED. Please see instructions below. April 1 payments will be processed as normal.
2. As of April 1, 2018 our rates are increasing $1/month. We have not increased payments in the 2+ years that we have owned Mr. Trashman while disposal and operating costs have continued to climb. We take pride in not adding ANY additional fees or swapping low intro rates for prices that increase in 6-12 months, and we are hopeful that you support our full disclosure pricing and plan. Coupling this small increase with the credit card processing fee will allow us to continue to operate efficiently and effectively. We hope you understand.
While change is uncomfortable, we hope implementing both at once will help minimize frustration. As always, call (508-278-6910) or email (firstname.lastname@example.org) with any questions, suggestions, and feedback you may have. We appreciate your continued business and support as we strive to be the best locally owned and operated option for your trash and recycling needs.
To check out our new online payment portal and instructions on how to get set up, click here.